A Health Center’s ability to impact the Quadruple Aim and create value is directly related to a health center’s ability to engage patients. Many practices confuse patient engagement for patient satisfaction, when in fact, they are 2 fundamentally different concepts. In this training, participants will learn:
The difference between patient satisfaction and patient engagement
Strategies to create more meaningful patient satisfaction and patient engagement programs
Opportunities to employ patient engagement strategies throughout your PCMH transformation
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