A Health Center’s ability to impact the Quadruple Aim and create value is directly related to a health center’s ability to engage patients.  Many practices confuse patient engagement for patient satisfaction, when in fact, they are 2 fundamentally different concepts.  In this training, participants will learn:

  • The difference between patient satisfaction and patient engagement
  • Strategies to create more meaningful patient satisfaction and patient engagement programs
  • Opportunities to employ patient engagement strategies throughout your PCMH transformation