Transformation of any sort, whether PCMH related or not, is contingent upon having engaged staff and leadership. During this session we will focus on strategies to engage staff of all levels, including the Board of Directors, to contribute to a successful and sustainable impact on the Quadruple Aim. Participants will learn:

• The difference between staff satisfaction and staff engagement
• Strategies to create more meaningful staff satisfaction and staff engagement programs
• Best practices for engaging staff
• Opportunities to employ staff engagement strategies specific to your PCMH transformation